Refund policy

Returns & Refunds

Since our products are handcrafted with fresh ingredients, we cannot accept returns. All sales are final. If a product arrives damaged or you have concerns, please contact our team (sales@qifutea.com). We do our best to ensure a flawless experience and deliver our products with lots of love.

Lost or Stolen Items

Qifu Teahouse is not responsible for Lost, Stolen, Mis-Routed or Undelivered shipments or those seized by Customs.

Replacements

If your order is damaged, please take a picture and send us a message to sales@qifutea.com with the image so we can have a new shipment sent your way. It can take anywhere from 10-15 working days for your replacement to reach you, and this will vary depending on where you live.